The Remarkable Fools Letter

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Working while on hold
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Working while on hold

Can you focus?

Jim Dalling
Sep 21, 2021
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I’m writing this while on hold, waiting to talk to a human.

My train of thought could be interrupted at any moment.

It’s difficult to focus, to create when expecting an interruption.

The music is a distraction.

What’s worse?

Every few minutes the music is -

Just like that…

It’s interrupted by a voice that tells me that my call is valuable.

Each time there is a change in the texture of the sound, my pulse quickens.

Each time I think it’s my turn, I’m ready to throw away this process of writing.

This version of the Foolsletter?

It’s essentially finished.

Yet still I wait.

I hope that by the time you’re reading this, I will no longer be on hold.

What are you waiting for?

What would happen if you didn’t keep yourself on hold?

Wouldn’t you rather be held?

I must say, it’s better to be held than on hold.

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Heather Anne
Sep 21, 2021Liked by Jim Dalling

Ah, if the time on hold were harnessed. I save some routine tasks for calls with expected long hold times. Being productive, ie not feeling like someone is wasting my time, keeps my mood buoyant, because ya know, you get more with honey.

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